Shipping & Delivery
We Offer Premier Shipping and charges are calculated by weight for non promotional items throughout the United States.
Processing of an order placed during normal business hours generally begin the same day of the order placement. Order processing takes between three and five days. Once an order has shipped, the transit time of the shipment will range from 12 to 21 days. Orders are generally delivered around the 12 day mark, but could possibly take up to 21 days to be delivered.
A confirmation email including the tracking number will be sent once an order has shipped. To get a better estimate of when an order will be delivered, login to your account to access your order’s tracking information.
We currently do not process shipments outside of the contiguous 48 states.
About Shipping to Prisons
It is strongly suggest to contact the prison first to confirm that they accept deliveries and to note any special regulations the prison might have. Some prisons don't allow delivery of hardcover books. Others place a limit on the number of items contained in a package.
The label on the outside of the packages will indicate only the destination address, Chrysome.com's name, and return address. Special labels or instructions to the packages can't be attached to the package. Gifts can't be sent anonymously to inmates; the sender's billing address will appear on the order invoice.
Because inmates cannot sign for deliveries, packages must be sent via U.S. Mail. There is also no way for customers to request a specific shipper. To avoid delivery problems, consider having the items shipped to you and then shipping them to the penitentiary via U.S. Mail.